techworldhub.co.uk
Your privacy is paramount to us attechworldhub.co.uk. This Privacy Policy outlines how we collect, use, process, store, and disclose your personal information when you visit our website techworldhub.co.uk and utilize our mobile and computer repair services. We are committed to protecting your personal data in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect various types of information for different purposes to provide and improve our services to you.
This includes information that can be used to identify you personally. We may collect the following when you contact us, request a service, create an account, or complete a form: Contact Information:** Name, email address, phone number, physical address (for pickup/delivery or billing).
* **Device Information:** Make, model, serial number, and a description of the issue with your mobile device or computer.
* **Login Credentials:** If you create an account on our website, we collect your username and password.
* **Payment Information:** Billing address, credit card details, or other payment information (processed securely through third-party payment processors; we do not store full credit card numbers on our servers).
* **Communication Content:** Any information you provide when you communicate with us via email, phone, chat, or contact forms.
When you entrust your device to us for repair, we may access and collect certain data necessary for diagnosis and repair. This may include:
* **Diagnostic Information:** System logs, error reports, and other diagnostic data related to the device’s malfunction.
* **Device Settings:** Information about your device’s operating system, software versions, and general settings.
* **Files (Limited Access for Diagnosis):** In some cases, to diagnose a software issue, we may need to access certain files or folders. **We will always seek your explicit consent before accessing any personal files on your device.** Our policy is to only access what is strictly necessary for the repair and to avoid accessing personal content unless specifically instructed and authorized by you. We do not copy or store your personal files unless explicitly agreed upon for data backup services.
**c. Usage Data (Automatically Collected):**
When you visit our website, we may automatically collect certain information about your device and Browse activity:
* **IP Address:** Your Internet Protocol address.
* **Browser Type and Version:** Information about the web browser you are using.
* **Pages Visited:** The pages of our website that you visit, the time and date of your visit, and the time spent on those pages.
* **Referral Source:** The website you came from to reach our site.
* **Device Information (Website):** Type of mobile device, unique device ID, mobile operating system, etc., if accessing via a mobile device.
We collect information through various methods:
* **Directly from you:** When you fill out forms, create an account, or communicate with us.
* **Automatically:** Through cookies, web beacons, and similar tracking technologies as you navigate our website.
* **During Device Repair:** When you bring your device to us for service, and we perform diagnostic procedures.
We use the collected information for various purposes, primarily to provide and improve our repair services:
* **To Provide Services:** To process your repair requests, diagnose and repair your devices, communicate repair status, and facilitate pickup/delivery.
* **To Process Payments:** To complete transactions for our services.
* **To Improve Our Website and Services:** To understand how users interact with our website, identify areas for improvement, and develop new features.
* **To Communicate with You:** To respond to your inquiries, send service updates, promotional offers (with your consent), and important notices.
* **For Internal Operations:** For record-keeping, internal analysis, and to manage our business effectively.
* **For Security:** To protect against fraudulent or unauthorized transactions, and to identify and prevent technical issues.
* **To Comply with Legal Obligations:** To meet legal and regulatory requirements.
We may share your personal information with third parties only in the following circumstances:
* **With Service Providers:** We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, shipping companies, IT support, analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* **For Legal Reasons:** We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, or prevent harm.
* **Business Transfers:** In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
* **With Your Consent:** We may share your information with other third parties when we have your explicit consent to do so.
We implement commercially acceptable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:
* **Encryption:** Using SSL/TLS encryption for data transmitted over our website.
* **Access Controls:** Restricting access to your personal data to authorized employees and service providers on a need-to-know basis.
* **Secure Storage:** Storing data on secure servers with appropriate physical and technical safeguards.
* **Employee Training:** Regularly training our staff on data privacy and security best practices.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal obligations).
Once your personal information is no longer needed, we will securely delete or anonymize it.
Depending on your location, you may have the following rights regarding your personal data:
* **Right to Access:** You have the right to request copies of your personal data we hold.
* **Right to Rectification:** You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
* **Right to Erasure (Right to be Forgotten):** You have the right to request that we erase your personal data, under certain conditions.
* **Right to Restrict Processing:** You have the right to request that we restrict the processing of your personal data, under certain conditions.
* **Right to Object to Processing:** You have the right to object to our processing of your personal data, under certain conditions.
* **Right to Data Portability:** You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
* **Right to Withdraw Consent:** Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
We may use both session and persistent cookies for the purposes set out below:
* **Necessary Cookies:** Essential for the proper functioning of our website.
* **Analytical/Performance Cookies:** To analyze how users interact with our website, which helps us improve its performance.
* **Functionality Cookies:** To remember your preferences and provide a more personalized experience.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, your data, or would like to exercise any of your rights, please contact us:
* **By Email:** techworldhub@hotmail.com
* **By Phone Number:**= 44-208586-5728
* **By Mail:** 428 High Street North, London, England, E12 6RH